Terms of Service

This translation is provided for reference only. In case of any discrepancy, the Korean original shall prevail.

Effective date: 2025.09.01

Article 1 (Purpose)

The purpose of these Terms is to set forth the rights and obligations, responsibilities, and other necessary matters between Members and the Company in connection with the use of the Plaitoon service (hereinafter the “Service”).

Article 2 (Definitions)

1. The definitions of the terms used in these Terms are as follows.

a. “Service” means the content and related information, software, and the like that the Company provides to Members through wired or wireless access devices.

b. “Member” means a User who has agreed to these Terms and to the provision of personal information, and who has been granted eligibility to use the Service by the Company.

2. Except as defined in each item of Paragraph 1 of this Article, the definitions of terms used in these Terms shall follow the individual terms of use, service guides, applicable laws and regulations, and other general commercial practice.

Article 3 (Posting of the Terms and Amendment of Their Effect)

1. The Company shall post the contents of these Terms on a screen within the Service or on a separate linked screen, or provide them via a pop-up screen or similar means, so that Members can easily be aware of them.

2. The Company may amend these Terms to the extent that such amendment does not violate applicable laws and regulations.

3. When the Company amends these Terms, it shall specify the amended contents and the effective date and give notice in the Service from 7 days before the effective date until the day before the effective date. However, in the case of a change unfavorable to Members, notice shall be given from 30 days before the effective date.

4. Where the Company has given notice pursuant to the preceding paragraph and has clearly announced that a Member's failure to express their intent by the day before the effective date shall be deemed an expression of intent, if the Member does not explicitly express an intent to refuse, the Member shall be deemed to have agreed to the amended Terms.

5. If a Member does not agree to the amended Terms, the Member may express their refusal to the Company by the day before the effective date and terminate the Service use agreement.

Article 4 (Interpretation of the Terms)

1. The Company may establish separate operating policies in addition to these Terms.

2. Matters not provided for in these Terms and their interpretation shall be governed by the operating policies, usage guides, and applicable laws and regulations.

Article 5 (Formation of the Service Use Agreement)

1. The Service use agreement between the Company and a Member is formed when a person wishing to use the Service applies for use of the Service in accordance with the membership registration procedure, having agreed to these Terms, the privacy policy, and other applicable policies, and the Company approves the application and the membership registration procedure is completed.

2. At the time of membership registration, agreement to these Terms is completed and/or deemed to be an expression of consent by checking the box indicating agreement to these Terms or by clicking the button.

Article 6 (Application for Use of the Service)

1. A person wishing to use the Service must provide the personal information requested by the Company during the membership registration procedure. Personal information provided to the Company by a Member is managed and protected in accordance with the privacy policy and protection policy.

2. The Company may require identity verification where necessary to confirm identity. In such cases, the Company shall not use the collected information for any purpose other than those disclosed in advance.

3. A person wishing to use the Service must enter their real name and up-to-date information when applying for use, and must update the information if any changes occur. A Member who fails to comply shall be deemed responsible for any and all disadvantages arising from the use of a name that is not their real name or from inaccurate information, and may not request subsequent compensation or protection of rights from the Company for disadvantages arising therefrom.

4. All IDs of a Member who has applied for use by misappropriating another person's identity shall be deleted, and the Member may be punished under applicable laws and regulations.

Article 7 (Approval and Restriction of Applications for Use)

1. In principle, the Company shall approve an application for use where a person wishing to use the Service provides accurate information and applies in accordance with the membership registration procedure, and where there are no technical or administrative issues with the Service at the time of the application. However, the Company may refuse to approve, or may later cancel its approval of or terminate the agreement for, applications falling under any of the following items.

a. Where the application is made under a name that is not the applicant's real name or using another person's identity

b. Where the application is made with false information entered in the application form, or where the information required in the form presented by the Company is not provided

c. Where the application is made in a manner that undermines, or for the purpose of undermining, public order and good morals

d. Where the applicant intends to use the Service for improper purposes, such as causing harm to the Company or pursuing improper commercial gain

e. Where the applicant intends to use the Service for the purpose of utilizing it in a for-profit business on their own account without the Company's consent

f. Where the application is made in violation of the provisions of these Terms, or where other requirements for application for use set by the Company are not met

g. Where it is otherwise recognized that the applicant is likely to engage in conduct inappropriate for a Member

2. The Company may restrict approval of an application for use in any of the following cases, and may withhold approval until the relevant cause is resolved.

a. Where the Company determines that facility expansion is impossible in the short term due to insufficient Service facilities

b. Where a failure has occurred in the Service

c. Where approval of use is otherwise difficult due to unavoidable reasons

d. Where a Member with a termination record within the last 7 days seeks to apply for re-registration

Article 8 (Restriction of Service Use and Termination of the Agreement)

1. When a Member wishes to terminate the Service use agreement, the Member may at any time terminate the use agreement or request suspension of use through the membership withdrawal application on the website. However, in order to prevent withdrawal due to a Member's mistake and to provide the Member with an opportunity to retract, the Company grants a grace period of 7 days from the time of the withdrawal application, and the use agreement is finally terminated after that period has elapsed. During the grace period, the Member may log in to the Service and withdraw the cancellation request.

2. If a Member violates Article 12 of these Terms in the course of using the Service or falls under any of the following items, the Company may restrict use and terminate the use agreement in accordance with the use restriction rules.

a. Where a corrective demand is made by a relevant public authority such as the Korea Communications Standards Commission

b. Where the Member has otherwise engaged in conduct in violation of applicable laws and regulations, or falls under the use restriction rules set by the Company

3. Members may review the Service operating policies, User obligations, and sanctions for violations on the main Service website. The Company shall make the grounds available for the relevant Member to review through the Company website, and the relevant Member may file an objection in accordance with the customer center's procedures.

4. Where it is confirmed that a person registered as a Member is a minor under the age of 19, or where a legal representative lawfully requests restriction of Service use with respect to a person lacking legal capacity, the Company may impose restrictions on the Member's use of the Service.

5. A Member whose use agreement has been terminated may apply for re-registration in accordance with the procedures set by the Company. However, in the case of a Member whose eligibility for use was lost due to a violation of Article 12 of these Terms or similar provisions, the Company may restrict re-registration for 6 months from the date of loss of eligibility.

Article 9 (Changes to Member Information and Management of Member IDs)

1. Members may access the page for managing their personal information through the My Info view within the Service or a menu linked to that page, and may view and modify their personal information at any time on that page. However, information essential for Service management, such as real name, date of birth, and gender, cannot be modified. In addition, where the Company so requests, the User must complete identity verification or submit identity verification documents required by the Company.

2. In principle, a Member ID cannot be changed; where a Member wishes to change it for unavoidable reasons, the Member must terminate the relevant ID and complete the membership registration procedure again to register with a new ID.

3. Members must diligently manage their own information for the use of the Service, and where changes occur, must update the information to its most current state. The Company shall not be liable for damage arising from delayed or omitted updates of information caused by a Member's neglect of this obligation.

4. All responsibility for managing the Member ID and password rests with the Member, and all responsibility for negligence in use or unauthorized use by third parties arising from the Member ID and password registered by the User rests with the relevant User.

Article 10 (Privacy Protection Policy)

1. The Company protects Members' personal information, including their registered information, by operating a privacy protection policy, including establishing a privacy policy in accordance with applicable laws and regulations regarding the processing and use of Members' personal information. However, the Company's privacy protection policy does not apply to linked sites other than the Company's official site.

2. The Company assumes no responsibility whatsoever for information exposed due to causes attributable to the Member.

3. The Company may, where necessary for identity verification, notify a Member or a membership applicant of the reason and request the Member's identification card or an equivalent document. In such cases, the Company shall not use it for any purpose other than those disclosed in advance.

Article 11 (Obligations of the Company)

1. The Company shall use its best efforts to provide the Service to Members continuously and stably as set forth in these Terms.

2. For the stable provision of the Service, even where facilities fail or are destroyed without cause attributable to the Company, the Company shall repair or restore them without delay unless there are unavoidable reasons.

3. The Company shall establish a security system for the protection of Members' personal information so that Members can use the Service safely, and shall comply with its privacy protection policy.

4. Where an opinion or complaint raised by a Member is objectively recognized as legitimate, the Company shall handle it promptly through appropriate procedures. However, where prompt handling is difficult, the Company shall notify the User of the reason and the handling schedule.

5. The Company shall endeavor to provide convenience to Members in the procedures and content of the contractual relationship with Members, such as the conclusion of the use agreement and changes to and termination of contractual matters.

Article 12 (Obligations of Members)

1. Members must comply with the matters set forth in these Terms, all other rules established by the Company, and matters announced by the Company. In addition, Members must not engage in conduct that interferes with the Company's business or damages the Company's reputation.

2. Where contractual matters such as a Member's address, contact information, or email address change, the Member must update them on the website. Responsibility for failure to update or delays in updating rests with the Member.

3. When selecting an ID, nickname, or other name used within the Service, Members must not use content falling under any of the following items.

a. Impersonating the official operator (GM) of the Service provided by the Company or using a similar name, causing confusion among other Users

b. Using a name containing suggestive, obscene, or violent content

c. Using a name that may otherwise infringe the trademark rights or copyrights of third parties

d. Using a name deemed to be profanity or slang, or containing antisocial content or content in conflict with applicable laws and regulations

4. Without the express consent of the Company, Members may not sell or gift their right to use the Service or any other status under the use agreement to others, and may not offer intangible assets on the Service as collateral.

5. Members must not use the Service provided by the Company for purposes other than its original intended use. Members must not engage in any of the following acts; if a Member engages in such an act, the Company may impose sanctions in accordance with these Terms and the announced operating policies, including restricting the Member's use of the Service, deleting the Member's ID, and taking lawful measures such as reporting to investigative authorities.

a. Entering false personal information at the time of membership registration or when changing information

b. Misappropriating or fraudulently using another person's personal information

c. Trading Member IDs, nicknames, cyber assets, watchlists, and the like with others, or inducing such trading

d. Impersonating the Company's management or employees

e. Modifying the Company's client program, hacking the Company's servers, arbitrarily modifying part or all of the website or posted information, or using the Company's Service in an abnormal manner, without special rights granted by the Company

f. Exploiting bugs in the Company's programs

g. Conducting promotional activities within the Service or using the website without the Company's prior consent

h. Causing distress, harm, or inconvenience to other Members, such as harassing or threatening other Members or defrauding them of items

i. Collecting or storing other Members' personal information

j. Reproducing information obtained through the Service for purposes other than use of the Service without the Company's prior consent, using it for publication, broadcasting, or the like, or providing it to third parties

k. Distributing to others, by transmission, posting, email, or other means, content that infringes the patents, trademarks, trade secrets, copyrights, or other intellectual property rights of others

l. Distributing to others, by transmission, posting, email, or other means, vulgar or obscene information, text, figures, audio, or video in violation of the Juvenile Protection Act or the Criminal Act

m. Distributing to others, by transmission, posting, email, or other means, content that is severely insulting or concerns personal matters and may therefore infringe the honor or privacy of others

n. Any act of altering the usage method or design intent of the service programs provided by the Company, abnormally harming the Service, or intentionally interfering with it

o. Violating these Terms or any other rules or conditions of use established by the Company, or otherwise engaging in conduct in violation of applicable laws and regulations

Article 13 (Provision of the Service)

1. The Company provides the Service to Members from the time the use agreement is concluded. However, for some services, the Company may commence the Service from a specified future date as needed by the Company.

2. The Company may classify Members using the Service into membership tiers and differentiate use by subdividing usage time, number of uses, scope of services provided, and the like.

3. The Service provided by the Company includes free services and paid services. Members who wish to use services provided for a fee may select and use the pricing plans offered in each service.

Article 14 (Services for Testing Purposes)

1. The Company may provide services for testing purposes to Members for a certain period before officially launching a new service. The test subjects, period, and related matters shall be announced separately through Service notices.

2. In the case of services for testing purposes, changes, additions, and deletions of service data and server maintenance may be carried out at any time for service stability and other reasons, and all data related to the relevant test-purpose service, including information stored by Members during the test period, may be reset.

3. The Company may collect specification information about the PCs used by Users during services for testing purposes in order to discover errors and stabilize the service. However, even in such cases, the Company does not collect such information together with personally identifiable information.

4. As services for testing purposes are not completed services, the Company hereby gives notice and expressly states that Members may suffer damage from various failures and errors that may occur in the testing process when using the test service, and Members may participate in services for testing purposes only where they fully understand these matters and have expressed their intent to hold the Company harmless even if damage occurs.

Article 15 (Changes to the Service)

1. Where there are reasonable grounds, the Company may change all or part of the Service it provides in accordance with operational or technical needs.

2. Where there is a change to the content, method of use, or hours of use of the Service, the reason for the change, the content of the service to be changed, and the date of provision shall be posted on the initial screen of the relevant service 7 days before the change, or notified by email or other means. Where the change is unfavorable to consumers, notice shall be given 30 days in advance.

3. The Company may modify, suspend, or change part or all of the services provided free of charge as required by the Company's policies and operations, and shall not provide separate compensation to Members for this unless otherwise specifically provided in applicable laws and regulations.

Article 16 (Provision of Information)

1. The Company may provide Members with various information deemed necessary for their use of the Service by posting notices on the Service screen, or by notifying them via email, text message, written mail, or other means.

2. The Company may collect and process additional personal information with the Member's consent for purposes such as improving the Service and introducing services to Members.

Article 17 (Service Hours, Restrictions on Use, and Regular Service Maintenance)

1. In principle, the Company provides the Service year-round, 24 hours a day, unless there is a special business or technical impediment. However, where deemed necessary for operations such as regular system maintenance or server expansion and replacement, the Company may temporarily suspend the Service for a certain period; in such cases, the Company shall give advance notice on the website or notify by email or other means.

2. Notwithstanding the preceding paragraph, the Company may temporarily restrict or suspend the Service without prior notice due to urgent and unavoidable causes such as natural disasters or hacking, in which case the Company may give notice afterward. In such cases, where grounds for suspension such as service replacement are required, the Company may suspend the provided service for a certain period after giving advance notice through the website or notifying by email or other means.

3. The Company may restrict or suspend all or part of the Service where normal provision of the Service is impossible due to a national state of emergency, power outage, failure of Service facilities, congestion of Service use, or the like. However, in such cases, the Company shall notify Members of the reason and duration in advance or afterward.

4. The Company may divide the Service into certain scopes and separately designate available hours for each scope. However, in such cases, the Company shall announce the details in advance.

5. The Company may perform regular maintenance where necessary for the stable provision of the Service, and the schedule and hours of regular maintenance shall be announced on the website or notified by email or other means.

Article 18 (Management of Posts and Copyright)

1. The copyright in all content posted by a Member within the Service, including posts, comments, AI characters, and messages (hereinafter “Posts, etc.”), belongs to the Member.

2. The Company values Members' posts and uses its best efforts to protect them from alteration, damage, or deletion. However, in any of the following cases, the Company may delete the relevant post without prior notice and may restrict, suspend, or revoke the relevant Member's membership.

a. Where the content severely insults or defames another Member or a third party

b. Where the post distributes or links to content that violates public order and good morals

c. Where the content encourages illegal copying or hacking

d. Where the post is an advertisement for commercial purposes

e. Where the content is objectively recognized as being connected to a crime

f. Where the content infringes the copyright or other rights of another User or a third party

g. Where the post is contrary to the posting principles established by the Company or does not fit the nature of the relevant board

h. Where the post is otherwise deemed to be in violation of applicable laws and regulations

3. Upon membership withdrawal, “Posts, etc.” created by the Member shall be handled in accordance with the following principles.

a. Content to be deleted: Posts and Comments created publicly by the Member shall be deleted immediately together with the account and cannot be restored.

b. Content to be anonymized: AI character information created by the Member and the relevant characters shall not be deleted. Such content shall be anonymized so that the creator's information cannot be identified and shall be preserved within the Service, for the smooth operation of the Service. If there are characters the Member wishes to delete, the Member must delete them directly before withdrawing.

Article 19 (Placement of Advertisements and Transactions with Advertisers)

1. The Company may diversify its revenue sources through the placement of advertisements in order to provide continuous service to Members, and Users are deemed to consent to the placement of advertisements displayed when using the Service.

2. The Company shall not be liable for any loss or damage arising as a result of Users participating in, communicating with, or transacting through advertisers' promotional activities posted on or conducted through the Service.

Article 20 (Refund Policy)

1. The Company provides the specific details regarding refunds for paid services on the relevant service screen or in individual terms.

2. Notwithstanding Paragraph 1, where the specific details regarding refunds for paid services are not provided on the relevant service screen or in individual terms, the Company may determine whether to grant a refund and its scope in consideration of all relevant circumstances.

Article 21 (Compensation for Damages)

1. Where a Member causes damage to the Company through causes attributable to the Member, such as violating their obligations under these Terms or violating current laws and regulations, the Member shall compensate the Company for the damage arising from the violation.

2. Where the Company receives claims for damages, lawsuits, or any other objections from third parties other than the relevant Member due to unlawful acts committed by the Member in the course of using the Service or violations of these Terms, the relevant Member shall indemnify and hold the Company harmless at the Member's own responsibility and expense, and where the Company is not held harmless, the relevant Member shall be liable to compensate for all damages incurred by the Company as a result.

3. The Company shall not be liable for damage incurred by Members in connection with services provided by the Company free of charge. However, damage arising from the Company's intentional misconduct or gross negligence is excluded.

Article 22 (Disclaimer of the Company)

1. Where the Company is unable to provide the Service due to a failure of the information and communications network for the provision of the Service, a natural disaster or national state of emergency, a power outage, a pandemic of a serious infectious disease such as COVID-19, or a comparable force majeure event, the Company shall bear no liability whatsoever to Members therefor.

2. The Company shall not be liable for restrictions on Service use, deletion of posts, service failures, or the like arising from causes attributable to the Member.

3. The Company shall not be liable for problems related to the information and communications network usage environment arising without the Company's intent or negligence, or for any problems arising from the usage environment of the Member's various wired and wireless devices such as mobile devices and PCs.

4. The Company shall not be liable for the reliability or accuracy of information, materials, and the like posted by Members in connection with the Service.

5. The Company shall not be liable for any disadvantages arising from a Member's changes to their own personal information (including their account).

6. The Company shall bear no liability whatsoever for transaction relationships and the like entered into between Members, or between Members and third parties, through the medium of the Service.

Article 23 (Rules Other Than the Terms)

The Company may establish individual service terms and operating policies in addition to these Terms, and where such provisions conflict with these Terms, the individual service terms and operating policies shall take precedence. Matters not otherwise provided for in these Terms and the interpretation of these Terms shall be governed by the individual service terms and applicable laws and regulations, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Content Industry Promotion Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Content User Protection Guidelines, and the Consumer Dispute Resolution Standards.

Article 24 (Governing Law and Jurisdiction)

1. Where a dispute between the Company and a Member is not resolved even through the procedures set forth in Article 21 of these Terms, either party may file a lawsuit, and lawsuits filed between the Company and Members shall be governed by the laws of the Republic of Korea.

2. Jurisdiction over disputes arising between the Company and Members shall be in accordance with the jurisdiction provisions of the Civil Procedure Act.

<Addendum> These Terms of Service apply from September 1, 2025.